Return & Exchange Policy

YOU CAN EXCHANGE YOUR PURCHASE IF:

• the size wasn’t right, or
• the product is faulty, or
• it wasn’t what you expected, or
• you changed your mind.

In cases that you need exchange your purchase URGENTLY, you can make a new purchase online for exchange item, then send back your original purchase for REFUND. Please state “replacement order” in the comment of your new order.

Please complete the RETURN & EXCHANGE REQUEST FORM and send back your purchase in original condition within 5 days and you will be responsible for return postage. Please keep a valid tracking number for your return parcel at all times. We will not able to process or locate your return without a valid tracking number.

However, for hygienic reasons, articles such as undergarments, socks and stockings, eyelashes, wigs, beards, facial hair or any other artificial hair, prosthetics, fangs or any other fake teeth are NEVER returnable.

YOU CAN RETURN YOUR PURCHASE FOR REFUND IF:

• the product didn’t arrive within the promised time frame, or
• you just want to return the product for refund regardless the reason. (Handling and restocking fee of $20 or 20% per item (whichever is higher) will be deducted from refund. )

Please complete the RETURN & EXCHANGE REQUEST FORM and send back your purchase in original condition within 5 days and you will be responsible for return postage. Please keep a valid tracking number for your return parcel at all times. We will not able to process or locate your return without a valid tracking number.

However, for hygienic reasons, articles such as undergarments, socks and stockings, eyelashes, wigs, beards, facial hair or any other artificial hair, prosthetics, fangs or any other fake teeth are NEVER returnable.

Parcel returned by Australia Post due to incorrect or incomplete address

In case a parcel is returned due to incorrect or incomplete address, a $10 return to base fee will be deducted from the refund.

Shipping fees are NOT refundable.